Privacy Policy

1. Introduction

Rupa Gold Traders ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. By using our website or contacting us, you agree to the practices described in this policy.

2. Information We Collect

• Contact details - your name, email address, phone number, and country when you submit an inquiry or place an order.
• Order information - the products you are interested in, quantities, weights, and any messages or notes you send us.
• Usage data - limited technical information such as your browser type and the pages you visit, used only to improve our website.
• WhatsApp communications - when you contact us via WhatsApp, we may keep a record of the inquiry for customer service and order fulfilment purposes.

3. How We Use Your Information

• To respond to your inquiries and provide quotes.
• To process and fulfil your orders, including arranging shipping and delivery.
• To verify transactions and maintain accurate records for compliance with applicable law.
• To communicate with you about your orders, updates, or important service information.
• To improve our website, products, and customer service.

4. Legal Basis for Processing

We process your personal information on the following grounds: to perform a contract with you (such as fulfilling an order), to comply with legal obligations (including know-your-customer and anti-money-laundering requirements), and on the basis of our legitimate interest in operating our business and providing customer service. Where required, we will ask for your consent before sending marketing communications.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We only share information where necessary to provide our services, including with shipping and courier partners, payment processors, and professional advisers, and only to the extent required to perform those services. We may also disclose information where required by law, regulation, or legal process.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration, and disclosure. Access to your information is limited to staff who need it to perform their duties. Please note that no method of transmission over the internet or method of electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, and to resolve disputes. Order and transaction records are kept for the period required by applicable law.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

9. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. We will respond to your request within a reasonable timeframe.

10. International Transfers

As we operate internationally, your information may be processed outside your country of residence. We take steps to ensure that any such processing is subject to appropriate safeguards consistent with this policy and applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates the most recent revision. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at info@rupagoldtraders.com or via WhatsApp at +256 765 954 900.